Return Policy

At Vivora Gold, we want every piece of jewelry you order to bring you joy. Each product is carefully crafted with precision and love — especially our customized name jewelry, made just for you.

While we take great care in ensuring your satisfaction, please read our return policy carefully before placing your order.

Order Cancellation:

• Orders can be cancelled for free before they are shipped.

• Once an order has been processed or shipped, it can no longer be cancelled.

Returns & Exchanges:

• If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

• The item must be unused, in its original packaging, and accompanied by proof of purchase.

• We will happily arrange an exchange or refund, depending on the situation.

Non-Returnable Items:

Because each personalized piece is made specifically for you, the following cannot be returned or exchanged:

• Custom name necklaces

• Engraved jewelry

• Made-to-order products

However, if the item arrives damaged or incorrect, we will make it right by sending a replacement at no extra cost.

Refunds:

• Refunds (if applicable) will be issued to your original payment method within 7–10 business days after the returned item is received and inspected.

• Shipping fees are non-refundable, unless the return is due to our error.

How to Start a Return:

To request a return or report an issue:

• Email us at info@vivoragold.com

• Include your order number, photo of the item, and a short explanation.
  Our support team will get back to you within 24–48 hours.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us:

Head Office: Dubai, UAE
Email: info@vivoragold.com
Phone: +971 54 483 6399