Free shipping for all orders over AED 500
FAQs
Frequently Asked Questions.
At Vivora, we focus on delivering premium jewelry and perfumes across Dubai. We make sure your shopping experience is simple, safe, and trustworthy. Below are some common questions to guide you.
Shipping Worldwide
We currently deliver only within Dubai, UAE.
14 Days Return
WhatsApp us for refund/return/replacement (excl. delivery)
Security Payment
Your payments and personal details are always safe and protected.
If you need to modify your order, please contact us via WhatsApp to check if the item has already been processed. If it hasn’t, we will make the necessary changes for you.
The total order price is 230 AED, which includes shipping fees (25 AED) and taxes.
Orders typically take 3-5 days to arrive. However, they may arrive earlier depending on courier availability, holidays, and order volume.
Currently, we only ship within the UAE. International shipping is not available due to tax regulations, but you can personally carry your order while traveling.
If you receive a defective, incorrect, or damaged item, please contact us on WhatsApp with proof (photos/videos). We will either resolve the issue or refund your payment, deducting the delivery fees.
If a refund is necessary, the amount will be processed once the issue is verified, minus the shipping charges.